Member since June, 2016
My work summary and job include 5 years of experience providing customer support in busy call center environments for public utility and insurance industry employers, An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty, Strategic-relationship/partnership-building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in
any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary
mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.