Member since August, 2016
ANITA SANJAY SENGUPTA DHOTRE
Survey no 36/8/3/1/40, Lane 6 D, Near Baban Tingre Chawl, Vidyanagar, Pune 411032
Successful, experienced Medical Laboratory Technician and Medical Transcriptionist/Editor/QA, and customer relations advisor.
DATE OF BIRTH
19th November, 1974.
CONTACT TELEPHONE NUMBER
• Diploma in Medical Laboratory Technology.
• Five years experience as a laboratory technician.
• Four years experience as a medical transcriptionist/editor/QA.
• Detail oriented with strong organizational skills.
• Work effectively independently or as part of a team.
• Handling a group of 25 people right from allocating, finalizing, and uploading of files.
• Presently working with Hutchison 3 Global Services Pvt Ltd for 3.5 yrs as an advisor.
• Secondary School Certificate (SSC) with first class, 1991.
• Higher Secondary Certificate (HSC) with second class, 1993.
• Medical Laboratory Technology (MLT) with distinction and secured the 13th place in merit, 1994-1996.
• Electrocardiogram (ECG) with distinction, 1994.
• Diploma in Medical Laboratory Technology (DMLT) with First Class and secured 3rd place in merit, 1996-1997.
• Practical training as part of MLT course at Dr. Rane Laboratory from 1994 to 1996.
• Three months training as medical transcriptionist at Sterling Synergy Systems.
EXPERIENCE AND ACHIEVEMENTS
• Currently working with Allscripts Healthcare IT solution, Pune in L1 support directing cases to the correct queue and resetting passwords, creating new accounts, adding groups etc., since April 21, 2014, also answer incoming emails and calls, manage helpdesk requirements, manage users on active directory and troubleshoot Cisco VPN issues. Mentoring the new hires. Also working in after hour shifts and handling critical cases efficiently. Handling eprescribe password reset and manual registration cases. Creating ECLPTSC, Citrix, and AMPFM accounts and resetting passwords.
• Worked with Ocwen Loan Servicing in Research Department as Senior Research Analyst. Have taken escalation calls and answering customer’s queries through letters for 1 year, and mentoring new arrivals pertaining to process.
• Worked with Hutchison 3 Global Services in Pune, a subsidiary of the Hutchison Whampoa Group located in Mumbai and Pune. We work on the advanced 3rd Generation technology and provide end-to-end customer relationship management solu