Member since August, 2016
I worked for the Client, Apple as an iTunes Billing adviser. Its an interesting and challenging job role, assisting customers across the globe. Its workplace is a temple of learning. New knowledge and enthusiasm in customers always drives me to work. Following are duties:
> Adhered to all confidentiality requirements at all times.
> Investigated and resolved customer inquiries and complaints in an empathetic manner.
> Met all customer call guidelines including service levels, handle time and productivity.
> Solved unresolved customer issues.
> Promptly responded to inquiries and requests from prospective customers.
> Strong leader of customer support staff